COVID-19 Information

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Covid-19 Information

The ongoing interest of safety to the community and minimising the spread of COVID-19 is paramount to the team at Smile Hawthorn.

The Team at Smile Hawthorn is keeping abreast of the evolving landscape of COVID and is continuing its service provision and clinic availability in line with changes made by the relevant governing bodies.

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Covid Dental Restrictions

Emergency Only Dental Restrictions are in place.

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The Victorian Government has stipulated that only "dental services undertaken by oral health professionals in the management of patients with urgent needs or care where failure to do so in a clinically appropriate timeframe will lead to adverse outcomes" be undertaken. This generally means treatment for the following conditions:

  • Facial Swelling
  • Facial Trauma
  • Severe pain
  • Intra-oral swelling
  • Dental Trauma

For all concerns, please email us, so we can assist you with determining the most appropriate course of care.

In order to provide you with the highest levels of care, you may require referral to tertiary/alternate services during this time.

Important Notes Regarding This Time

COVID-19 Confirmed or Potential COVID-19

  • Due to the hospital-grade requirements related to COVID-19, anyone requiring dental or orthodontic care that has been confirmed to have COVID-19 would be best assisted at the Royal Melbourne Hospital (03 9342 7000). This includes anyone that has been directed to self-isolate, is suspecting COVID-19 symptoms (sore throat, fever, cough, breathing difficulty), or has been in contact with anyone suspecting or testing for COVID-19.
  • To minimise long term disruptions to your care/treatment, please retain a record of any problem/s and how they were managed at the Royal Melbourne Hospital.
  • For extra assistance, please call us or email us for Telehealth services, while we await your full recovery.

When Attending:

  • Please complete and update your registration and medical forms online to assist you with your appointment. (Check your email for the link)
  • Please wait and allow our friendly staff to greet you, conduct a brief screening questionnaire, record your temperature, and open the doors for you on entry to and exit from the premises.
  • Attend alone or only with necessary additional accompanying persons (for consent/treatment/supervision purposes). Relatives & friends unrelated to the required services may be directed to wait outside the premises.
  • As part of the Governments's spatial distancing requirements, you may be asked to have a seat on our verandah while we prepare (changeover, clean, disinfect and setup) the surgery for your appointment.
  • Please arrive no more than 5 minutes before your appointment time as this will limit the need for you to wait outside for extended periods.
  • Please wait for directions from our friendly staff once any required environmental cleaning and decontamination services have been completed.
  • Please continue to use your mask as directed by government advice and if necessary by your clinician before and after your treatment.

Tips during this time:

As always, we encourage everyone to maintain good oral health by eating a healthy diet, drinking plenty of tap water (especially after meals or snacks), brushing twice a day with an appropriate toothpaste and flossing once a day.

Smile...so the world smiles with you

Smile Hawthorn

About Us

Smile Hawthorn is a modern family dental and orthodontic practice that provides comprehensive dental and specialist orthodontic services to the community.