COVID-19 Information

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Covid-19 Information

The ongoing interest of safety to the community and minimising the spread of COVID-19 is paramount to the team at Smile Hawthorn.

The Team at Smile Hawthorn is keeping abreast of the evolving landscape of COVID and is continuing its service provision and clinic availability in line with changes made by the relevant governing bodies.

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Covid Dental Care Provision

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We are currently open for routine dental care, including:

  • Checkup & Cleans
  • Routine Fillings
  • Teeth Whitening
  • Orthodontic Care
  • Crowns
  • Root Canal Therapy

You can book online using our online portal or email us for appointments.

Important Notes Regarding This Time

  • Due to the changing nature surrounding the Government requirements, we ask for your patience, as we navigate through this complex time together.
  • For the ongoing safety of the vulnerable in our community, it is recommended to postpone your appointment, if in the 7 days prior to your appointment:
    • You have had any COVID-19 symptoms (sore throat, shortness of breath, cold/flu symptoms, loss or taste/smeill or fever).
    • You or a close household contact have had to isolate?
    • You have had any postive RAT or PCR results?

COVID-19 Confirmed or Potential COVID-19

  • Due to the hospital-grade requirements related to COVID-19, anyone requiring urgent dental or orthodontic care that has been confirmed to have COVID-19 would be best assisted at the Royal Melbourne Hospital (03 9342 7000). This includes anyone that has been directed to self-isolate, is suspecting COVID-19 symptoms (sore throat, fever, cough, breathing difficulty), or has been in contact with anyone suspecting or testing for COVID-19.
  • To minimise long term disruptions to your care/treatment, please retain a record of any problem/s and how they were managed at the Royal Melbourne Hospital.
  • For extra assistance, please call us or email us for Telehealth services, while we await your full recovery.

When Attending:

  • Please complete and update your registration and medical forms online to assist you with your appointment. (Check your email/phone sms for the link)
  • Please wait and allow our friendly staff to greet you, conduct a brief screening questionnaire, record your temperature, and open the doors for you on entry to and exit from the premises.
  • Attend alone or only with necessary additional accompanying persons (for consent/treatment/supervision purposes). Relatives & friends unrelated to the required services may be directed to wait outside the premises.
  • As part of the Governments's spatial distancing requirements, you may be asked to have a seat on our verandah while we prepare (changeover, clean, disinfect and setup) the surgery for your appointment.
  • Please arrive no more than 5 minutes before your appointment time as this will limit the need for you to wait outside for extended periods.
  • Please wait for directions from our friendly staff once any required environmental cleaning and decontamination services have been completed.
  • Masks are still required when attending dental practices. (Medical exemptions apply)

Tips during this time:

As always, we encourage everyone to maintain good oral health by eating a healthy diet, drinking plenty of tap water (especially after meals or snacks), brushing twice a day with an appropriate toothpaste and flossing once a day.

Smile...so the world smiles with you

Smile Hawthorn

About Us

At Smile Hawthorn, we see the beauty in every smile, and we aim to provide the highest levels of care to our patients, so they always smile their biggest and brightest.

Monday
to
Friday
8:30 am
-
5:30 pm
Saturday By Appointment